Same-day private GP access for your hotel guests
Turn a health worry into a seamless service moment — fast, trusted private GP care for guests, arranged by your team across 11 central London clinics.
Set up in minutes — no contract, no platform fees.
The DocTap service
Everything your guests need from a GP
Comprehensive care
Everyday GP services
Diagnosis and treatment, prescriptions, referrals, sick notes, medical letters and more in one appointment.
Locations
Central London clinics
11 London clinics for guests who need in-person GP care.
Onsite laboratories
Rapid on-site testing
Selected clinics include on-site labs, helping guests get tests, results and GP review without unnecessary delay.
Specialist expertise
UK GPs you can trust
GMC-registered doctors providing clear, practical care for time-sensitive health concerns.
Prescriptions and medication
In-clinic dispensing
Prescriptions can be arranged, and many commonly used medicines are stocked in clinic.
More than directions to the nearest clinic
Why hotels choose DocTap
- A more complete guest service
Add private GP access to the support your hotel already provides, giving guests a practical healthcare option when they need help during their stay.
- Set up in minutes
Create a hotel account online, add your payment method and start arranging guest appointments without contracts, procurement or scheme design.
- Commercial control, no clinical admin
Your hotel manages the booking and any guest-facing charge. DocTap delivers the care at standard patient rates, with no platform fee.
- Guest confidentiality protected
Your team can manage bookings and billing, but guest medical records are never shared with the hotel.
Hotel account setup
How it works
It takes a few minutes to set up. Once your hotel account is live, your team can arrange a guest's GP appointment in a couple of clicks.
- 1Create your hotel concierge accountChoose Hotel concierge as your organisation type, then add your hotel details.
- 2Add your payment cardAdd the payment card details. The hotel pays DocTap for guest consultations, and any guest-facing charge is handled outside DocTap.
- 3Add guests and arrange appointmentsYour team adds the guest and books the GP consultation on their behalf.
- 4DocTap provides the careThe consultation is delivered by DocTap at one of our London clinics, with online appointments available when clinically suitable.
- 5Guests keep their DocTap accountGuests keep access to their DocTap clinical account and can book directly with DocTap after checkout.
- 6Track bookings and billingYour team can manage appointments and billing, while clinical records are not shared with the hotel.
Our locations
11 central London clinics
Canary Wharf
Situated by South Quay Footbridge, a 3-minute walk from Canary Wharf and Heron Quays stations.
Hammersmith
Situated on King Street, a 6-minute walk from Hammersmith underground stations.
Kings Cross & Euston
Located just off Euston Road, less than a 10-minute walk from both Euston and King’s Cross stations.
Liverpool Street & Bank
Located in the heart of the City, a 5-minute walk from Liverpool Street and Bank stations.
London Bridge
Located just off Borough High Street, an 8-minute walk from London Bridge station.
Bond Street
Located on Wigmore Street, just off Harley Street, a 7-minute walk from Bond Street station.
Clapham
Located on Clapham High Street, only a 3-minute walk from Clapham Common station.
Old Street
Located off Old Street, a 3-minute walk from Old Street underground station.
Stratford
Located within The Conductor building, a 6-minute walk from Stratford station, or 3 minutes from the Westfield shopping centre.
Swiss Cottage
Only a 3-minute walk from Swiss Cottage station.
Victoria
Situated on Lower Belgrave Street, a 5-minute walk from Victoria rail and underground stations.
Online GP
Speak to a GP by video or phone, wherever you are — no app needed. Ideal for follow-ups and straightforward concerns.
Frequently asked questions
- What kinds of guest requests can DocTap help with?
DocTap can help with many common travel and day-to-day medical needs, including new symptoms, prescriptions, medical letters, sick notes, and rapid testing.
- Can DocTap see guests visiting from abroad?
Yes. DocTap can see guests who are not UK residents, including international visitors. They are seen in the same way as any other private patient.
- Can DocTap provide a fit-to-fly certificate?
Yes. Fit-to-fly assessments are carried out in clinic, as an in-person examination is required. They are not available by video.
- Can hotel guests usually be seen the same day?
DocTap offers same-day private GP appointments across our London clinics, subject to availability. Different clinics have different appointment times available, and online appointments may also be suitable for some concerns.
- Can hotels arrange appointments for children?
Yes. Hotels can arrange DocTap appointments for children staying at the hotel, but the child must be accompanied by a parent or legal guardian.
- Can DocTap provide prescriptions and medication?
Yes. DocTap GPs can issue prescriptions when clinically appropriate. Some medicines may be available from selected clinics, while others will need to be collected from a pharmacy. Medication is charged separately from the appointment.
- Is DocTap suitable for emergencies?
No. DocTap is not an emergency service. Guests with urgent or emergency symptoms should be directed to 999, A&E or the appropriate emergency service.
- Who pays if the hotel arranges the appointment?
Payment is taken by card at the point of booking, and the card can be the hotel's or the guest's own. Consolidated invoicing is possible as a bespoke arrangement, so speak to us. The same rates, cancellation and refund policies apply as for regular DocTap patients. Any charge the hotel adds for the guest is handled by the hotel, outside DocTap.
- Will the hotel see the guest’s medical records?
No. Hotels can manage bookings and billing, but they do not see consultation notes, prescriptions, test results or clinical documents. Medical records stay confidential between the guest and DocTap.